What happens when I write an e-mail
E-mail operator and data storage location: cyon GmbH, Brunngässlein 12, 4052 Basel, Switzerland
If you contact us by e-mail, your message will be forwarded to the operator of our e-mail hosting. Mail hosting is a type of hosting service that focuses specifically on the provision of e-mail functions. It allows individuals, companies and organisations to create and manage email accounts associated with their domain name (e.g. info@ganeos.ch). Mail hosting providers usually offer email services with features such as spam filtering, virus protection, webmail access and the ability to use email clients such as Outlook or Thunderbird. This type of hosting is part of a larger hosting package, such as web hosting or domain hosting, or is offered as a standalone service. It is a convenient solution for those who need a professional email service with their own domain name. The storage of messages is handled individually. Normally, we archive your messages for the traceability of past enquiries, e.g. enquiries about completed orders, repeat orders, complaints or similar. In addition, there are specifications for the operation of a mail hosting service as to which data must be collected and stored for security reasons. These are regulated in accordance with contract data processing with the operator. Further details can be found on the website of the mail hosting operator:
https://www.cyon.ch/legal/datenschutzerklaerung
https://www.cyon.ch/legal/agb

How we handle personal data
Personal data is information that can be used to identify a person, i.e. information that can be traced back to a person. This includes the name, email address or telephone number. But data about preferences, hobbies, memberships or which websites have been viewed by someone also count as personal data. Personal data is only collected, used and passed on by the provider if this is permitted by law or if the users consent to the data collection.

How we protect your personal data
We have taken technical and organisational security measures to protect your personal data from loss, destruction, manipulation and unauthorised access. Our security measures are continuously revised and optimised in line with technological developments.

When you use a service on our website, your personal data is transmitted to us. To prevent this data from falling into the wrong hands, we encrypt it using the SSL (Secure Socket Layer) method. The SSL method is currently the most common and secure data transmission method on the internet.

 

How the SSL process works
The SSL (Secure Socket Layer) process is used to protect data that a customer sends to a company's server via the Internet. SSL provides triple protection:

• Your data to be transmitted is encrypted
• It is ensured that the form is only sent back to the server from which it was opened.
• A check is carried out to ensure that the data reaches its respective recipient complete and unchanged.

SSL is always used when you see a small (usually green) lock in the bottom left-hand corner of your browser's status bar.

What we store when you contact us
When you contact us via our contact form, the user's details are stored for the purpose of processing the enquiry and in the event that follow-up questions arise. We do not pass on this data without your consent. The contact requests are automatically deleted from the CMS after 1 year.
The data is stored on the same hosting storage as mentioned above under point "What is automatically stored by our hoster".

What the newsletter data is used for
Newsletter operator: Mailjet GmbH,4 rue Jules Lefebvre, 75009 Paris
Data storage location: Google Cloud Platform in Frankfurt (Germany) and Saint-Ghislain (Belgium)
If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected. We use this data exclusively for sending the requested information and do not pass it on to third parties. You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time.
Further information on data protection can be found on the operator's website:
https://www.mailjet.com/de/rechtliches/av-vertrag/
https://www.mailjet.com/de/rechtliches/datenschutzerklaerung/

Integration of third-party services and content
It may happen that third-party content, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites are integrated into this online offering. This always presupposes that the providers of this content (hereinafter referred to as "third-party providers") recognise the IP address of the user. This is because without the IP address, they would not be able to send the content to the respective user's browser. The IP address is therefore required to display this content. We endeavour to only use content whose respective providers only use the IP address to deliver the content. However, we have no influence on whether the third-party providers store the IP address, e.g. for statistical purposes. If we are aware of this, we will inform users about it.

Use of social plugins from Facebook
Operator: Meta Platforms, Inc., Menlo Park, California, USA
Data storage location: Krogslundvej 140, 5220 Odense, Denmark or Portan Co. Meath Clonee, Ireland

• We use social plugins from facebook.com, operated by Facebook Inc. The plugins can be recognised by the Facebook logo or the addition "Facebook Social Plugin". The data exchange does not explicitly take place by clicking on the Like button, but already through the code delivered by Facebook on this website. This data cannot be viewed or changed by the website operator in bundled form. Details on how Facebook handles your personal data can be found in Facebook's privacy policy:

https://www.facebook.com/privacy/policy/